Forum

The emphasis on customer feedback through surveys fosters a customer-centric culture at lowes.com/survey. Employees at all levels are encouraged to listen to and prioritize customer needs. This approach not only improves customer satisfaction but also boosts employee morale and engagement, as staff members see the direct impact of their efforts in creating positive customer experiences. Additionally, transparent communication about changes made in response to survey feedback builds trust and loyalty among customers. They feel valued and heard, knowing that their opinions directly influence store policies and practices.